Shipping policy

Shipping Policy

Thank you for shopping with Naisargi Collection. We are committed to delivering your orders safely and on time. Please review our shipping policy below for details regarding order processing, delivery timelines, shipping charges, and cancellations.

Where We Ship

We are happy to offer both domestic and international shipping.

For information regarding international shipping, please contact us through any of the following channels:

Email: naisargicollection@gmail.com
WhatsApp: +91 99988 82438
Instagram: @naisargi_collection_vadodara

Our team will be happy to assist you with shipping options and charges for your destination.

Order Processing

All orders are processed and dispatched within 48 working hours of order confirmation.

We partner with trusted third-party courier and logistics providers to ensure timely delivery.

Estimated Delivery Timelines

Tier 1 Cities: 3–4 business days
Tier 2 & Tier 3 Locations: 5–7 business days

While we always strive to dispatch orders as quickly as possible, delivery timelines may occasionally vary due to factors beyond our control. If your order is taking longer than expected, please contact us and we will share the tracking details provided by our delivery partners.

Shipping Charges

Domestic Orders

Free Shipping within Gujarat
₹100 Shipping Charge for orders delivered outside Gujarat
FREE PAN India Shipping on all orders above ₹3,000

International Orders

For international shipping rates and delivery timelines, please contact us:

Email: naisargicollection@gmail.com
WhatsApp: +91 99988 82438
Instagram: @naisargi_collection_vadodara

Express Delivery

If you require faster delivery, please contact us via Phone / WhatsApp at +91 99988 82438 before placing your order or immediately after purchase.

We will do our best to arrange an express shipping option, subject to service availability. Additional express delivery charges may apply.

Order Cancellation Policy

You may cancel your order for a full refund as long as it has not been dispatched from our store.

Once an order has been dispatched, a cancellation charge of ₹150 will be applicable.

For cancellation requests, please contact us at:

Email: naisargicollection@gmail.com

Phone / WhatsApp: +91 99988 82438

Lost Packages

We work only with reliable delivery and fulfilment partners. In the rare event that your package is lost during transit, we will initiate a full refund after verification with the courier partner.

Damaged Packages & Products

If your package appears damaged upon delivery, please record a complete unboxing video while opening the parcel.

This video serves as important proof and helps us resolve issues quickly with our delivery partners.

Important

A clear and complete unboxing video is mandatory for claims related to damaged products.
Claims submitted without video evidence may not be eligible for a refund or replacement.

We appreciate your understanding and cooperation in helping us provide a smooth resolution process.